Analiza ulične razine upravljanja vodnim uslugama u Hrvatskoj

master's thesis

• Title (english): An Analysis of Street-Level Management of Water Services in Croatia
• Author: Matea Divić
• Mentor: Anka Kekez Koštro (mentor)
• Committee member: Anka Kekez Koštro (predsjednik povjerenstva)
• Committee member: Ana Petek (član povjerenstva)
• Committee member: Krešimir Petković (član povjerenstva)
• Granter: University of Zagreb; The Faculty of Political Science; Zagreb
• Defense date and country: 2023-09-12, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Political Science

Abstract

Istraživanja implementacijske faze javnih politika do nedavno su bila fokusirana gotovo isključivo na ulogu koju neposredni provoditelji, odnosno birokrati ulične razine imaju na proces implementacije. Iako brojni autori proučavaju organizacijske uvjete unutar kojih birokrati ulične razine djeluju, istraživanja javnih politika nedostatno su usmjerena na razumijevanje i isticanje uloge koju upravitelji javnim organizacijama imaju u oblikovanju i implementaciji javnih politika. Ovu rupu u razumijevanju implementacijske faze procesa stvaranja javnih politika nadopunjuju autorice Gassner i Gofen (2018), proizvevši pojam upravitelja ulične razine („street-level managers“) kao inačicu Lipskyjeva pojma birokrata ulične razine (“street-level bureaucrats”). Dok se dosadašnja analiza upravljanja ulične razine uglavnom bavila pristupom koji upravitelji zauzimaju prema korisnicima, kao i načinu na koji oblikuju politike i usmjeravaju njihovu provedbu, ovaj rad analizira način na koji upravitelji ulične razine upravljaju svojim ljudskim resursima, točnije koji su njihovi upravljački stilovi te kakve upravljačke funkcije pritom obnašaju. Istraživanje ovih dimenzija razvijeno je provedbom pet polustrukturiranih intervjua s jednom specifičnom upravljačkom kategorijom – direktorima vodouslužnih poduzeća u Hrvatskoj. Dobiveni nalazi potom se analiziraju kvalitativnim analitičkim pristupom – tematskom analizom te potvrđuju isprepletenost teorijskog okvira i nalaza empirijske analize, time otvarajući nove teme i dajući snažan doprinos istraživanju upravljanja ulične razine koje je još u začecima.

Abstract (english)

Until recently, research into the implementation phase of public policy was focused almost exclusively on the role that direct implementers, that is, “street-level bureaucrats”, play in the implementation process. Although numerous authors study the organizational conditions within which “street-level bureaucrats” operate, the field of public policies is generally less focused on understanding and highlighting the role that the top management of public organizations has in shaping and implementing public policies. This gap in the understanding of the implementation phase of the policy process is filled by the authors Gassner and Gofen (2018), who developed the term “street-level managers” as a version of Lipsky's term “street-level bureaucrats”. While the previous analysis of "street-level management" was mainly concerned with the approach that managers take towards the local target population, as well as the way in which they shape policies and direct their implementation, this paper will deal with the research of the way in which "street-level managers" manage their human resources, more specifically, what are their Management styles and the Management functions they perform. Research on these dimensions was developed by conducting five semi-structured interviews with one specific managerial category - directors of water service companies in Croatia. The obtained findings are then analyzed with a qualitative analytical approach - a thematic analysis and confirm the intertwining of the theoretical framework and the actual findings obtained by the research, thus opening up new topics and making a strong contribution to the research of "street-level management", which is still in its infancy.

• Keywords: upravljanje ulične razine; upravljanje ljudskim resursima; vodouslužna poduzeća u Hrvatskoj; tematska analiza
• Keywords (english): "street-level management"; human resources management; water service companies in Croatia; thematic analysis
• Language: croatian
• URN:NBN: urn:nbn:hr:114:492216
• Study programme: Title: Political Science; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra politologije (magistar/magistra politologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-10-05 11:59:09