Krizno upravljanje i krizno komuniciranje tijekom pandemije COVID-19

professional thesis

• Title: Krizno upravljanje i krizno komuniciranje tijekom pandemije COVID-19 : studija slučaja Zadarska županija
• Title (english): Crisis management and crisis communication during the COVID-19 pandemic : case study Zadar county
• Author: Petar Bogović
• Mentor: Robert Mikac (mentor)
• Committee member: Siniša Tatalović (član povjerenstva)
• Committee member: Robert Mikac (član povjerenstva)
• Committee member: Robert Barić (član povjerenstva)
• Granter: University of Zagreb; The Faculty of Political Science; Zagreb
• Defense date and country: 2024-10-31, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Political Science

Abstract

Krizno upravljanje i krizno komuniciranje ključni su alati u učinkovitoj reakciji na izvanredne situacije poput pandemije COVID-19. Ova dva elementa pomažu državama, organizacijama i društvu da se nose s krizama, umanje njihove posljedice i osiguraju što brži oporavak. Pandemija COVID-19 je pružila lekcije o važnosti tih elemenata na globalnoj razini, otkrivši njihove ključne aspekte u nošenju s takvim izazovima. Ovaj rad analizira odgovor Stožera civilne zaštite Zadarske županije na kriznu situaciju uzrokovanu pandemijom COVID-19, posebno kroz prizmu kriznog upravljanja i kriznog komuniciranja. Cilj je bio ispitati kojim su se mjerama ublažavale posljedica pandemije COVID-19 te koliko su poduzete mjere bile učinkovite u zaštiti zdravlja građana i gospodarstva. Rad također naglašava potrebu za poboljšanjem kriznog upravljanja u Republici Hrvatskoj kroz strateško planiranje i bolje krizno komuniciranje u budućim krizama.

Abstract (english)

Crisis management and crisis communication are key tools in the effective response to extraordinary situations such as the COVID-19 pandemic. These two elements help governments, organizations, and society to cope with crises, mitigate their consequences and ensure the quickest possible recovery. The COVID-19 pandemic has provided lessons on the importance of these elements at a global level, revealing their key aspects in addressing such challenges. This paper analyzes the response of the Civil Protection Headquarters of Zadar County to the crisis situation caused by the COVID-19 pandemic, particularly through the lens of crisis management and crisis communication. The aim was to examine the measures taken to mitigate the consequences of the COVID-19 pandemic and how effective those measures were in protecting the health of citizens and the economy. The paper also emphasizes the need for improving crisis management in the Republic of Croatia through strategic planning and better crisis communication in future crises.

• Keywords: krizno upravljanje; krizno komuniciranje; Stožer civilne zaštite; pandemija COVID-19; javne politike
• Keywords (english): crisis management; crisis communication; Civil Protection Headquarters; COVID-19 pandemic; public policies
• Language: croatian
• URN:NBN: urn:nbn:hr:114:197075
• Study programme: Title: Security Politics of the Republic of Croatia; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica za nacionalnu sigurnost (sveučilišni/a specijalist/specijalistica za nacionalnu sigurnost)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-11-05 13:08:33